Privacy Policy

DOMUS Lighting Pty Ltd (ABN 40 001 258 279) (“DOMUS”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with us, including through our website at www.domuslighting.com.au (“Website”).

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply.

1. Personal information we collect

The types of personal information we may collect and hold depend on how you interact with us and may include:

• your name;
• email address;
• telephone or mobile number;
• residential, business or other address details;
• location information that you provide when using our store locator;
• information submitted through contact forms or enquiries;
• marketing and newsletter subscription preferences;
• warranty claim information;
• details about products you have purchased or installed;
• place and date of purchase;
• proof of purchase, such as invoices or receipts;
• photographs, images and videos supplied in connection with warranty claims or product enquiries;
• details relating to the installation of a product, including electrician or electrical contractor details, contact information and licence information where provided;
• information about faults, defects or other product issues that you provide to us; and
• technical and website usage information, which may include IP address, browser or device information, pages viewed, referring websites and information collected through cookies, analytics and similar technologies.

We generally only collect personal information that is reasonably necessary for our business activities.

2. How we collect personal information

We may collect personal information directly from you when you:

• contact us by telephone, email or through our website;
• submit an enquiry or website form;
• make a warranty claim;
• provide photographs, videos, documents or other information in connection with a warranty claim;
• subscribe to our marketing emails or newsletters;
• use our store locator;
• communicate with our staff; or
• otherwise provide information to us.

We may also collect certain information automatically when you visit or interact with our website through cookies, analytics tools and similar technologies.

In some circumstances, we may receive personal information from third parties, including retailers, installers, contractors, service providers or other parties involved in responding to an enquiry or assessing a warranty claim.

3. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries and requests;
• providing information about DOMUS products and services;
• administering and assessing warranty claims;
• investigating product faults, installation issues and warranty matters;
• communicating with customers, retailers, electricians, contractors and other relevant parties;
• identifying nearby DOMUS retailers or stockists through our store locator;
• managing our relationship with customers and other people who interact with us;
• sending marketing emails, product updates, promotions and other communications where permitted;
• improving our website, products, services and customer experience;
• analysing website traffic and usage;
• maintaining the security, functionality and performance of our website and systems;
• complying with our legal and regulatory obligations;
• protecting our legal rights and interests; and
• other purposes that are reasonably necessary for our business activities or that are permitted or required by law.

Where appropriate, we may also use personal information for a purpose that is related to the purpose for which it was originally collected where you would reasonably expect us to do so.

4. Warranty claims, images and videos

When you submit a warranty claim, we may ask you to provide information that allows us to identify the relevant product, assess the claim and investigate the reported issue.

This may include your contact information, purchase information, proof of purchase, product and installation details, electrician or contractor information, photographs and videos.

Photographs and videos should only contain information relevant to your warranty claim. Where possible, you should avoid including unrelated personal information or images of other individuals.

We may use information supplied in connection with a warranty claim to assess and administer the claim, communicate with you and relevant parties, investigate product or installation issues, maintain warranty and service records, and meet our legal obligations.

5. Store locator

Our website provides a store locator to assist you in finding nearby DOMUS retailers or stockists.

When using the store locator, you may provide location information, such as an address, suburb or postcode, to identify nearby stores.

Information entered into or generated through the store locator may also be processed by third-party mapping, website or technology providers involved in providing this functionality.

6. Marketing communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications from us, we may use your name, email address and relevant preferences to send you information about DOMUS products, promotions, news and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in our marketing communications or by contacting us at enquiries@domuslighting.com.au.

Unsubscribing from marketing communications will not prevent us from sending you non-marketing communications where necessary, such as responses to enquiries or communications relating to a warranty claim.

7. Cookies, analytics and website technologies

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve its functionality and performance, and support our business and marketing activities.

We use Google Analytics to help us understand website traffic and how visitors interact with our website. Information collected through analytics technologies may include information about your device, browser, IP address, pages viewed, interactions with the website, approximate location and referring website.

We also use HubSpot in connection with aspects of our customer relationship, website and marketing activities, and WordPress as part of our website infrastructure.

These services may use cookies or similar technologies and may process information in accordance with their own privacy policies and terms.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of our website.

8. Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

• our employees and authorised representatives;
• retailers and stockists where relevant to an enquiry;
• electricians, contractors or service providers involved in a warranty or product matter;
• website hosting, IT and technology providers;
• customer relationship management and marketing service providers;
• analytics providers;
• professional advisers, including legal and accounting advisers;
• government agencies, regulators, courts or law enforcement authorities where required or authorised by law; and
• other parties where you have authorised or consented to the disclosure.

We take reasonable steps to ensure that personal information is handled appropriately when disclosed to third-party service providers.

9. Third-party services and websites

Our website uses or interacts with third-party services, including services provided by Google, HubSpot and WordPress-related service providers.

Our website also contains links to third-party websites and services.

In particular, the DOMUS website may link to the DOMUS Clearance Store, which operates using Shopify. When you follow a link to the Clearance Store or another external website, information you provide on that website may be collected and handled separately in accordance with the privacy practices applicable to that website.

This Privacy Policy applies to personal information handled by DOMUS as described in this policy. We recommend reviewing the privacy policies of third-party websites and services before providing personal information to them.

10. Payment information

The main DOMUS website does not collect or store credit card or other payment card details.

If you follow a link from our website to another website or service that offers online purchasing, any payment information you provide through that service will be handled in accordance with the privacy and payment practices applicable to that service.

11. Overseas disclosure and processing

Some of the third-party service providers we use operate internationally or use infrastructure located outside Australia.

As a result, personal information may be disclosed to, stored by or processed by service providers or their related entities located overseas.

These locations may include the United States and other countries in which our technology, analytics, hosting or service providers operate or maintain infrastructure.

Where required by applicable privacy law, we take reasonable steps in relation to overseas disclosures of personal information.

The locations used by third-party technology providers may change from time to time. You may contact us if you would like further information about overseas disclosures relevant to your personal information.

12. How we hold and protect personal information

Personal information may be held electronically in our systems or in systems operated on our behalf by third-party service providers. In some circumstances, information may also be held in physical records.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include appropriate administrative, technical and physical safeguards.

No method of transmitting or storing information is completely secure, and we cannot guarantee the absolute security of information transmitted electronically.

Where personal information is no longer required for a permitted purpose, we will take reasonable steps to destroy or de-identify it where required by law.

13. Accessing and correcting your personal information

You may request access to personal information that we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us at:

Email: enquiries@domuslighting.com.au

We may need to verify your identity before providing access to or correcting personal information.

We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

There may be circumstances in which we are permitted or required by law to refuse access to some or all of the information requested. If this occurs, we will provide an explanation where required by law.

14. Privacy complaints

If you believe that we have not handled your personal information appropriately or that we have breached our obligations under applicable privacy law, please contact us at:

Email: enquiries@domuslighting.com.au

Please provide sufficient information about your complaint so that we can investigate the matter.

We will review your complaint and aim to respond within a reasonable period. We may contact you for additional information where necessary to investigate or resolve your complaint.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC at www.oaic.gov.au.

15. Third-party information

If you provide us with personal information about another individual, such as an electrician, contractor or other person, you should only provide that information where you are authorised to do so or where it is otherwise lawful and appropriate.

Where appropriate, you should make that individual aware that their information may be provided to DOMUS and handled in accordance with this Privacy Policy.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, service providers or legal obligations.

The current version will be published on our website and the “Last updated” date at the beginning of this policy will indicate when it was most recently revised.

We encourage you to review this Privacy Policy periodically.